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Survey among older public transport passengers in Salzburg

Interacting with PassengersThe local public transport operator of Salzburg, StadtBus, made a survey among its older passengers in September 2008. The results clearly show the necessity to take into consideration the specific requirements of seniour passengers. It has been demonstrated also now that boarding and exiting the vehicles represents the biggest difficulties. 20% of older passengers stated that they face regular difficulties in this respect, 20% reported frequent difficulties and 21% said “from time to time”. Only 39% of older passengers said that getting on and off the vehicles represents absolutely no problems for them.

62% said that during the actual travel they have no difficulties of any kind. 21% sometimes, 12% more often and 5% very often encounters some problems even during travel.

The survey results demonstrate well that older passengers tend to be more satisfied with public transport services than the average of all passengers. 88% of seniour StadtBus users described the services as “very good” and “good”, and 75% of older people are “very satisfied” or “satisfied” with the comfort on board. 42% of the interviewees travel with StadtBus almost daily. This figure clearly shows how important is public transport for older people: keeping mobile means take an active part in life. Almost 80% said that they have reduced mobility due to age. It is interesting to note that 23% of the people who have answered the questionnaire were older than 80 years old.

One comment from the questoinnaire: „the bus should stop closer to the pavement, so that to make the dreaded getting off easier.”

For more information contact:

Angelika Gasteiner
Salzburg AG für Energie, Verkehr und Telekommunikation
Salzburger Lokalbahn
Kundenservice - Marketing
Plainstraße 70
5020 Salzburg
Tel: +43 662 4480 6110
Fax:+43 662 4480 6115

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