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Overview

The “Compagnons du Voyage“ is a service in Paris that offers older people personal accompaniment for journeys on public transport. It is an association created by the SNCF (Société nationale des chemins de fer français) and RATP (Régie autonome des transports Parisiens).

Objectives

The “Compagnons du Voyage“ is a service in Paris that offers older people personal accompaniment for journeys on public transport. It operates no vehicles and consists merely of personal escorts. Although located in Paris, the service can extend to trips in surrounding districts and even abroad. It is available every weekday, 24 hours a day. The service is offered to individuals as well as to communities and companies. And it is custom tailored for each customer. It targets older people, those with disabilities and children. The fundamental concept is to reduce the dependence of people and to ensure everyone’s right to be mobile. This door-to-door service is offered for multiple reasons, e.g. to offer older people access to medical services; banks, post offices and other day-to-day destinations; public parks; senior centres; and cultural activities. The service can be booked by telephone, but fax, post and email are also possible. The interested person has to provide the date and time of travel, departure and end points, and particular needs. “Les compagnons du voyage” will then make an estimate of the costs which the user must confirm to complete the booking. Accompanying older people means to show them how to travel safely, guide them in the city, explain the basics of public transport and networks and to give them self-confidence in order to regain autonomy in travelling. Altogether “Les Compagnons du Voyage” employ about 100 persons only for the accompaniment service.

Implementation

Les Compagnons du Voyage is an association created by the SNCF (Société nationale des chemins de fer français) and RATP (Régie autonome des transports Parisiens). Since then, more than 1 million accompaniments have been done. In the beginning, only younger people were addressed. This has changed over time. Today, most of the persons that are accompanied are still young, but older people are getting more and more interested in the service. 5% of the customers are are individuals (mostly older people), 35% are so called “collectivités territoriales” and 60% are specialised institutions (e.g. taking care of the deaf, blind, ...)

Conclusions

The benefits are, that “Les Compagnons du Voyage” can help persons to be autonomous again and help them to participate in every day life. They help in regaining and maintaining an active mobility. Since 1993 more than 1 million accompaniments have been done.

Contact

Ms Chantal Couprie
Firm: Les Compagnons du Voyage
Address: 34 rue Championnet, 75018 - Paris, France
Phone:

Homepage

Project Website: http://www.compagnons.com (French)

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