Door to door bus services and adapted infrastructures for people with reduced mobility in Wallonia (Belgium)

The purpose is to provide specific door to door minibus services and universally designed bus lines to people with reduced mobility.

The key partners are TEC, a regional transport operator, urban communities such as Liège, Namur and Mons, a public agency for people with disabilities (AWIPH) and the Red Cross as call center service provider.

Background & Objectives

The aim is to promote public transport as much as possible via specific solutions and to improve normal services in urban areas.

The City of Namur launched a communal mobility plan which has been supported at the regional level since 2002. The improvement of public transport was considered crucial to reducing car traffic in the city.

The target group are people with reduced mobility, both permanent and non-permanent.


Strong collaboration with the associations for disabled people is a key condition. TEC is collaborating with AWIPH, Agence Wallonne pour l’Intégration des Personnes Handicapées and the Red Cross.

The preparation phase in Namur was established in the framework of the local mobility plan. Improvements were made on material and bus stops. Two bus lines connecting hospitals are equipped with a bus designed especially for wheelchair users and with access ramps to the bus stop.

TEC spends 1 million euro per year to improve the bus stops in Liège, Namur and Mons. Marketing and dissemination is mainly provided by the TEC Website.

The Association for the better accessibility for people with disabilities (GAMAH) complained on the fact that the passenger has to ask the bus driver to get on the vehicle. They also asked the Wallonia transport authority to accelerate the urban plans concerning the fully accessible bus lines besides of specific accommodation like “Bus 105”.


The TEC publishes annual activity reports. Associations such as GAMAH try to maintain regular contact with the Ministry of Transport.

One of the key benefits is the simultaneous development of specific services and universal design-oriented urban works. The factor of success is continuous collaboration between transport operators, local authorities and the 3rd sector.

The “Bus 105” service is currently quite successful according to the TEC and they plan to enlarge the service area focusing on rural municipalities. No time frame is planned.

Contact Person
Mrs. Bernadette GANY
Firm: Service public de Wallonie - Direction générale opérationnelle Mobilité et Voies hydrauliques - Direction de la Planification de la Mobilité Centre administratif du M.E.T.
Address: Boulevard du Nord, 8, 5000 - Namur, Belgium
Phone: +32-81 77-30 99

The AENEAS project is supported by:
Inteligent Energy
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