Railway Service Accessibility in Luxembourg

In 2000, the CFL (Société des Chemins de Fer Luxembourgeois) started to collect systematical information about the accessibility of the railway stations in Luxembourg and the rolling material. The aim was to make a maximum of infrastructural and organisational elements accessible.

In 2007, the project started. The CFL contracted Info-Handicap and its relevant partners to carry out an analysis of all railway stations. They have all been checked and the CFL is including the accessibility aspects in planning for renovation works.

Background & Objectives

The Problem to solve is railway services’ accessibility. This contains accessibility legislation including guidelines, evelators, parking spaces, accessible toilets, ramps etc. The state of the art is mapped and monitored in order to address suitable solutions. The target group are people with reduced mobility.


The key conditions for implementation were monitoring and checking, evaluation, definition of an improvement strategy and cooperation among stakeholders.

For marketing and dissemination, a guide for railway passengers with disabilities has been published.

There were two main challenges for the project. On the one hand, changes at the personal and organisational level bear the risk of repeatedly calling already agreed procedures into question.

On the other hand, the network makes a coherent accessibility approach difficult. Infrastructure such as platforms, railway stations, buildings, parking places etc. is under the authority of the State. Therefore the rolling stock belongs to the different railway companies (SNCF, SNCB, CFL, SBB etc.).


Contact Person
Mrs. Fabienne Feller
Firm: Info-Handicap
Address: Avenue de la Gare, 65, 1611 - Luxembourg, Luxembourg
Phone: +352-36 64-66 1


http://www.cfl.lu (French and German)

http://www.info-handicap.lu (French)

Additional documents

Handicap at transports in commun


The AENEAS project is supported by:
Inteligent Energy
The sole responsibility for the content of this case study lies with the authors.
It does not necessarily reflect the opinion of the European Communities.
The European Commission is not responsible for any use that may be made of the information contained therein.